Conflict resolution involves two parties resolving their differences. There are several skills involved including a good understanding of your conflict management style, good listening skills and good problem-solving skills.
The list below summarises the five steps to resolving conflicts using a third party. This third party could be a manager, supervisor, neutral friend etc. In a more formal setting, that impartial third party is called a mediator.
- Identify the source of conflict
- Look beyond the incident
- Ask for solutions
- Identify solutions that each party can support