Conflict Resolution for Team Leaders / Supervisors

Conflict resolution involves two parties resolving their differences. There are several skills involved including a good understanding of your conflict management style, good listening skills and good problem-solving skills.

The list below summarises the five steps to resolving conflicts using a third party. This third party could be a manager, supervisor, neutral friend etc. In a more formal setting, that impartial third party is called a mediator.

  • Identify the source of conflict
  • Look beyond the incident
  • Ask for solutions
  • Identify solutions that each party can support
  • Agreement

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Functional Skills maths for Team Leaders / Supervisors

Team leaders / supervisors apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment. The end-point assessment is the final part of the new apprenticeship standards in the United Kingdom.

According to the standards:

A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals.

Institute of Apprenticeships

As part of their work, team leaders / supervisiors will need maths in the following situations:

  • Project management – planning project lifecycles
  • Finance – manage money, monitor budgets
  • Time management

How the team leader / supervisor can pass Functional Skills maths Level 2

To be able to pass the Functional Skills maths Level 2, the team leader / supervisor should:

  • start revising early. It is just too stressful to try and pass in the last months of the apprenticeship.
  • plan to revise in small chunks. An online maths support tutor could help you with bitsize revision.
  • get an accountability partner to help you stay the course.
  • complete past papers and get someone to mark them and give you feedback.

Finally, good luck with the exam.

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Functional Skills Level 2 Maths

A pass in Functional Skills Level 2 maths is equivalent to GCSE grade 4 or a C in the old GCSE. Passing the Functional Skills maths Level 2 will allow you to apply for jobs requiring a higher level maths qualification or attend university. Contact us to start learning Functional Skills maths Level 2 today.


Computer Basics for Carers

Many people go into the caring profession because they like to look after and care for other people. Unfortunately, like all modern businesses, a knowledge and use of computers is now a must in the care indutry. A typical care worker will at the very least need to know these basic computer skills:

  • Being to switch a computer on
  • Being able to log on and log off
  • Being able to shut down a computer
  • Understand the concept of user name and password
  • Basic Keyboarding (Enter, Backspace, Delete)
  • Understand how to use a mouse (left click, right click, scroll)
  • Understand the concept of desktop
  • Be able to create folders and files
  • Using a browser to search for information online
  • Using a web-based email to send and receive emails with attachment
  • Use Word Processing to write a basic document, save it and email it as an attachment

If you are an employer in the care industry and you have staff who may have difficulties with any of the above tasks, talk to us.


Is care work preventing you from learning?

Yes, many people working in the care industry would answer. If you are a care worker or healthcare support worker, you might find it hard to add “learning” to your busy schedule. Other things that may prevent you from learning could be:

  • family commitments
  • lack of confidence (you may have had a bad experience at school).

Skills Advisors can help you tackle your barriers to learning. Our motto is “Training with minimum disruption to your work”. We deliver training in short time batches to suit and fit around you; from 1-2 hour sessions at your place of work to on-demand short online units lasting for less than 30 minutes.

Skills Advisors focus is maths, English and Digutal Skills, the main foundations that every care worker needs to work in this age. Using a healthcare worker as an example, she will need:

  • IT Skills like Using Computers and Word Processing to allow her to write care plans for her clients.
  • IT Skills like Using Email to send information including attachments.
  • Maths Skills to be able measure medication.
  • Maths Skills to be able to properly record fluid intake.
  • English Skills to be able to write the care plan.
  • English Skills to fill out an accident form.

By the way, if you are an experienced care worker, PrimeCarers will help you find more and flexible work to suit your schedule.

To apply, hit the ‘apply now’ button, and check out this handy application guide they have made to help you.


Five Universities accepting Functional Skills

You can go to University with Functional Skills maths and English at Level 2.   Several universities in the UK accept Functional Skills as an alternative to GCSE’s and we have listed five in this article:

WolverhamptonFunctional Skills Level 2 English
West LondonFull recognition given to relevant key skills, functional skills and ..
Edge Hill Level 2 Functional Skills English or Level 2 Literacy are also acceptable for most, but not all, degrees.
Teesside Functional skills at level 2 in both maths and English as equivalent to GCSE Maths and English grade C for most courses.
London South Bank Functional Skills Level 2 Maths and English in place of GCSEs
learning support

Methods of Text

Language features are used by writers to reinforce their points. Here are the language features you should look out for in your exam:

  • (bold) heading
  • numbers / figures / amounts / values / statistics
  • first person (plural), use of ‘we’, ‘our’
  • exaggeration / hyperbole
  • commands e.g. ‘ask yourself…’

Other language features include:

  • rhetorical question
  • uses research to back argument
  • emotive / negative language
  • rule of three e.g. ‘helped, taught and played…’
  • direct address ( e.g. ‘you could always help at home…’
  • informal language / word play
  • exclamation (mark)
  • humour / play on words / pun
  • colloquial expressions / slang
  • powerful / strong language / superlatives
  • repetition
  • direct quotations / personal experience
  • alliteration
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How to work out percentages

To work out the percentage of any number, follow this example:
e.g: Work out 23% of 229

Step 1: Divide the percentage by 100: 23/100 = 0.23
Step 2: Multiply this answer with the number to get the final answer: 0.23 x 229 = 52.67

To work out one number as a percentage of another:

e.g: 20 out of the 65 people who attended a maths seminar were Healthcare Assistants. What percentage is this?

Answer : (20/65) * 100 = 0.3077 x 100 = 30.77%

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How to pass Functional Skills Tip 3: Emphasise the importance of developing good English and mathematical skills

Leaders and managers do not emphasise the importance of developing good English and mathematical skills linked to the apprentices’work. The planning and delivery of training to develop apprentices’English and mathematical skills are poor. Coaches do not pay enough attention to the development of English and mathematics skills and knowledge. Therefore, apprentices do not improve their English and mathematical skills for work. Apprentices that need to complete functional skills qualifications in English and mathematics as part of their apprenticeship do not receive enough support or tuition.


Off-the-Job Training

Off-the-job training is defined as learning which is undertaken outside of the normal day-to-day working environment and leads towards the achievement of an apprenticeship. This can include training that is delivered at the apprentice’s normal place of work but must not be delivered as part of their normal working duties.

The off-the-job training must be directly relevant to the apprenticeship framework or standard and could include the following:

  • The teaching of theory (lectures, simulation exercises, online learning etc)
  • Practical training (shadowing, mentoring, industry visits

A quick calculation of the number of off-the-job training hours an apprentice would require:

Assumptions: 12 months, 6 weeks holiday, so 52 -6 = 46 weeks of work.

Average hours per week = 30.

Total number of hours per year: = 46 x 30 = 1380 hours.

Off-the-job = 0.2 x 1380 = 276 hours

Hours per week = 276/46 = 6 hours per week.

Example off-the-job tasks

10 days training @ 8 hours per day = 80 hours

3 hours shadowing per week = 3 x 46 = 138 hours

Online learning = 30 hours

Self-study / reflections = 30 hours

Total = 80 + 138 + 30 + 30 = 278 hours.